Website Terms & Conditions
Welcome to www.marcusnmarcus.com.hk ‘marucsnmarcus’ is owned and operated by Gift Concept Products Limited with our registered office at Unit D, 6/F, Reason Group Tower, 403 Castle Peak Road, Kwai Chung, N.T., Hong Kong.
The terms “marcusnmarcus” “we”, “our” and “us” when used in these Terms of Sale (Terms of Sale) means Gift Concept Limited. The terms “you”, “your” and “yours” when used in these Terms of Sale means you, as a user of our website.
Use of the Website
It is important that you read these Terms of Sale carefully before ordering any products or items (Items) from our website. These Terms of Sale, together with our Terms of Use and our Privacy Policy, govern our relationship with you in relation to your purchase of any Item from our website.
By placing an order for an Item through our website you agree to be bound by these Terms of Sale. If you do not agree to these Terms of Sale, you must cease using this website.
Your Status and Eligibility to Purchase
By placing an order through our website, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old. To make purchases through our website, you will be requested to provide certain personal information. You agree to provide your real name, phone number, billing address, e-mail address and any other personal information reasonably required as part of our registration process. Our Privacy Policy explains how we treat personal information provided by you.
When you order an Item, you will be required to provide payment details. You represent and warrant that the payment details you provide are both valid and correct and you confirm that you are the person referred to in the “billing information” provided.
Registration and Accounts
If you choose to register on our website, our registration process requires you to provide certain information about yourself that is true, accurate, current, and complete. Please refer to our Privacy Policy to understand how we treat your personal data. By registering on our website, you agree to keep secure and confidential all usernames and passwords required to access our website. You agree to notify us immediately of any unauthorised use of your password or any other breach of security. You must not transfer your account to another person or maintain more than one account with us without our consent. We may, in our sole discretion, suspend or terminate your account or limit your access to our website.
Shopping Online
We have made every effort to ensure the correctness of all details, photographs and descriptions relating to Items on our website. We do our best to display, as accurately as possible, the relevant size and colour of each Item. However, the actual colours you see will depend on your computer monitor and browser and therefore we cannot guarantee that your monitor’s display of any image is a completely accurate representation of the actual Item.
We have made every effort to ensure that all sizes and measurements are as accurate as possible, but please note that they are approximates only.
Availability
All orders are subject to availability of the Item or Items selected. Please note that there may be a delay between the time you place an order and the time when we process your order, which may result in a change to the stock position relating to particular Items. We will notify you as soon as possible if an Item you have ordered becomes out of stock.
Order Process
All orders are subject to acceptance by us. When you place an order, your order constitutes an offer to buy an Item from us. After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this email does not mean that your order has been accepted, rather it is an acknowledgment that we have received your order. Acceptance of your order will take place when your order is dispatched. We will email you that your order has been dispatched (Shipping Confirmation). The contract between you and us will only be formed when we send you the Shipping Confirmation.
We reserve the right not to accept your order if certain events occur, for example, we are unable to obtain authorisation for payment, an Item is out of stock or withdrawn, there is a system malfunction, shipping restrictions apply to a particular Item or you do not meet the eligibility criteria set out in these Terms of Sale.
Pricing
All Item prices are shown on our website in Hong Kong Dollars.
Please note that the price of any Item stated on our website excludes delivery costs. Delivery costs will be added to the total amount due at the final checkout page.
Although we make every effort to ensure that the prices stated on our website are correct, sometimes mistakes can occur. If, prior to dispatching an Item to you, we discover a mistake in the price of an Item you have ordered, we will contact you and give you the option of either reconfirming your order at the correct price or canceling your order. If we are unable to contact you or we receive no reply from you, we will cancel your order.
Prices of Items may change from time to time so please carefully check the pricing information provided on our website to confirm the current price of any Item. Any price changes will not affect orders in respect of which we have already sent you confirmation that the Item ordered has been dispatched.
Payment Methods
Payment for all Items can be made by Visa, Mastercard, American Express or Paypal. Orders are priced in Hong Kong dollars and will be charged at the prevailing currency rates set by your financial institution or Paypal. You will be charged once your order is placed.
We use PayPal for payments. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL). This means that your payment card details are encrypted.
We take all reasonable care to keep the details of your purchase and payment secure but we will not be liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from this website.
By making an offer to purchase an Item, you expressly authorise us to perform credit checks and, where we feel it’s necessary, to transmit or obtain information about you from third parties from time to time, including confirming your identity and validating your credit card.
Delivery within Hong Kong
Delivery within Hong Kong is FREE for orders over HKD 300 before using promotion code and usually takes between 1 and 3 working days once payment is received. However, please note that deliveries may take longer during busy periods or due to circumstances beyond our control.
All delivery times are based on working days and are to be used as a guide only. Whilst we make every effort to deliver Items as soon as we are able, we will not be liable for any delay or failure to deliver the items within the estimated timescales. If you have not received your delivery within 3 working days, please contact us on eshop@marcusnmarcus.com.hk
A delivery address cannot be changed once we have dispatched your parcel. We will not be liable for any delay or failure to deliver an item due to incorrect address information.
Cancelling or Amending Your Order Before Dispatch
Before your purchases have been prepared for dispatch we can cancel an item, change the item or edit your shipping details.
Once goods have been dispatched you will need to return the goods to process an exchange or refund. Please email us at cs@marcusnmarcus.com.hk if you need to make any amendments. Please note however that requests for cancellations sent via email may not be actioned immediately which may result in the order being dispatched.
Returns and Exchanges Policy
If you are not satisfied with your purchase, you can claim an exchange or refund within 7 days of receipt of your purchase in its original condition. We will happily exchange for another item or colour or refund your money. Please note the following conditions apply:
- All items must be returned in original condition- unwashed, unused, with all original tags affixed. Any items returned that are not in this condition will be sent back to you. If you have a concern regarding with the condition of your purchase, please contact us at cs@marcusnmarcus.com.hk for further information.
- If you wish to exchange, you are responsible for the extra return postage charges and an additional delivery fee will be charged.
- We recommend that you use insured registered mail for items sent back for return and exchanges. We cannot accept liability for any items not received.
- All returns will be credited against the original form of payment.
Please email us at cs@marcusnmarcus.com.hk (include your order number) to obtain a return merchandise authorization form. This form needs to be included in the return package and mailed within 7 days of receiving your return merchandise authorization form. Your feedback is important to us and we would appreciate you letting us know the reason for the return.
Damaged or Faulty Items
We carefully check each Item before sending and we package each Item with care. If your parcel appears damaged or opened upon receipt, ensure that this is noted with the carrier before signing for your parcel.
In the unlikely event that you receive an Item that is faulty or damaged in transit, please contact us on cs@marcusnmarucs.com.hk within 7 days of your receipt and we will arrange a replacement or a refund for you.
We will reimburse your postage costs of returning an Item to us if the return was due to the Item being faulty.
Method of Refund
We normally provide a refund using the same method originally used by you to pay for your Item. Please allow up to 28 days (from the day we receive your Item) for your refund to be processed. Note that it may take a further few days for the money to appear in your account depending on your bank or card issuer.
General
We may change these Terms of Sale at any time. We also reserve the right to amend, vary or remove any Items and any page of this website at any time and without notice.
Please read these Terms of Sale regularly. If you do not agree to any change we make to the Terms of Sale, then you must immediately stop using our website. Any changes made to our Terms of Sale after you have placed an order will not affect that order however, unless we are required to make the change by law.
Governing Law and Exclusive Jurisdiction
These Terms of Sale (together with our Terms of Use, Privacy Policy and all of our policies and procedures) will be governed by the laws of Hong Kong Special Administrative Region of the Peoples’ Republic of China and the courts of Hong Kong will have exclusive jurisdiction.
